Our responsibility is for you to enjoy your stay while keeping you safe and healthy
As the world begins to gradually reopen, we are excited to welcome our loyal guests back to our hotel!
In this very challenging era for all of us and in particular for the hospitality industry, we as an organization have set some new goals in our attempt to cope with this crisis. Our main aim is to provide safe and carefree holidays with high hygiene standards to all our guests!
To achieve this aim, we have set two important goals!
First is to draw and implement a detailed hygiene and best practice protocol for all departments, following the government announcements, the Centers for Disease Control and Prevention and the Der Touristik Covid – 19 hygiene protocols.
And second is to provide our employees with intensive and detailed training to comply with all the necessary requirements. This way we hope to give you the best possible experience while keeping you as safe as possible.
1. Front Desk and Lobby:
- Online Check In
- Plexiglas protection on reception desk
- Check in 15:00 pm – Check out 11:00 am
- Guests will be given information for any operating changes upon their arrival
- Social distancing measures and floor marking
- All lobby brochures, magazines and papers will be removed
- Contactless payment is recommended
2. Groom & Shuttle Bus Services:
- The maximum number of people in every shuttle bus will be ‘’3’’
- The itinerary of the shuttle bus to the beach will be increased according to requirements
- Groom service will only be available in case of emergency
3. Rooms & Room Service:
- Deep cleaning in every room prior to arrival according to Greek Covid-19 protocols of operation
- Clean up of the rooms only upon guest request
- Towels and linen change upon quest request
- TV and A/C controllers will be covered with disposable covers
- Amenities (except for bath amenities) and non-utility objects will be removed from the rooms
4. Restaurant & Bar:
- For all meals, opening hours may be extended depending on demand
- Most buffet choices will be available
- Food and beverages will be served mandatorily by our expert staff
- Appropriate service and distances between tables and chairs
- “Kritamos” reservation upon request and availability strict
- All our F & B departments continue to operate under strict HACCP standard certification
5. Public Areas:
- 2m distance between sunbeds
- Staff especially assigned for the cleanliness of the pool area
- Disinfectant materials and information about Covid-19 prevention at all public areas
- Proper operation, maintenance, and disinfection of pools according to protocols
- Gym unavailable
- Indoor pool will remain closed
- Jacuzzi will not be available
- Mini club unavailable
- Spa will operate, according to the safety protocols. We will provide discounts for treatments equivalent to the voucher
- It is not allowed for external visitors to enter the hotel
6. Hotel Employees and Staff Requirements:
- Regular training of the employees in Covid-19 protocols
- Mandatory use of masks and gloves for certain departments
- Detailed action plan for Covid – 19 case
- Person responsible to control the compliance of the protective measures
- Crisis management plan
- Certified doctor for Covid - 19 and medical center 24 hours on call
- Certified Training in all departments in compliance to the Greek health protocols
